SHIPPING POLICY

Shipping Policy

Hello, dear customers of FM Embroidery! Firoz here, and I’m thrilled to share how we get your stunning, handcrafted orders from our workshop to your doorstep. Your excitement fuels our passion, and we’re dedicated to ensuring a seamless delivery experience for you!

Shipping Within India

We are proud to offer fast and reliable shipping services across India.

Shipping Time (India):

• Processing Time: Every order is crafted with love and care, and it’s ready to ship within 1 business day.

• Delivery Time: With our efficient delivery partners, your order will reach you within 1 day of dispatch!

International Shipping (USA, UK, Europe, and Beyond)

We’re excited to share that we now deliver worldwide, with a special focus on individual clients in the USA, UK, and Europe. These clients work under our label to ensure our handcrafted designs reach your doorstep with speed and precision.

Shipping Time (International):

• Processing Time: For international orders, we partner with trusted individual representatives who handle everything locally. Your order is made available and dispatched within 1 business day.

• Delivery Time: Thanks to our dedicated international partners, your order will be delivered to you on the same day it’s processed.

AND WILL BE DELIVERED TO YOU IN 1-2 DAYS

Shipping Costs

• India: We offer FREE SHIPPING on all orders above a minimum value (you’ll see the threshold at checkout). For orders below this value, a nominal shipping fee will apply, calculated based on the order’s weight and location.

• International: Shipping fees will vary based on your location. The exact cost will be displayed at checkout.

Tracking Your Order

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this to follow your order’s journey on our courier partner’s website.

Delivery Address

Please ensure you provide accurate and complete details, including:

• Full name

• Street address

• Pin code (India) or ZIP code (international)

• A valid phone number

This helps us deliver your order smoothly.

Delivery Attempts

Our partners will make two delivery attempts. If you’re unavailable, they may contact you to reschedule or return the parcel to us.

Delays

While we aim for timely delivery, certain factors like public holidays, weather conditions, or courier delays may cause disruptions. Rest assured, we’ll keep you updated and work to resolve any issues promptly.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours at help@firozclothings.shop or +919557659086. Include photos of the damaged items and packaging.

• For lost shipments, we’ll work with our courier partners to investigate and resolve the issue.

Contact Us

If you have any questions, feel free to reach out. We’re here to help!

• Email: help@firozclothings.shop

• Phone: +919557659086

• Address:

Building No./Flat No.: 3280

Name of Premises/Building: Fakhruddin Ali Ahmad Nagar

Hari Masjid Ke Samne, Meerut - 250002

Uttar Pradesh, India

Thank you for choosing FM Embroidery! Your support means the world to us.

Warmly,

Firoz